The Heart of Hospitality, Micah Solomon
The Heart of Hospitality, Micah Solomon
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The Heart of Hospitality
Great Hotel and Restaurant Leaders Share Their Secrets

Author: Micah Solomon, Herve Humler

Narrator: Kevin T. Collins

Unabridged: 7 hr 10 min

Format: Digital Audiobook Download

Publisher: Tantor Media

Published: 07/30/2024

Synopsis

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other-essential for businesses inside and outside the hospitality industry.

As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."

About Micah Solomon

Micah Solomon is a customer service consultant, trainer, eLearning producer, and keynote speaker, known for helping companies to dramatically transform their relationships with their customers and build their bottom line.

He's known for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. In fact, Inc. Magazine has named Micah "The World's #1 Customer Service Turnaround Expert."

Micah also offers his service as a customer service trainer, eLearning training designer, and keynote speaker.

Micah's books have been translated into more than a dozen languages, and his expertise has been featured in Forbes, Inc. Magazine, CNBC, Bloomberg BusinessWeek, and the Harvard Business Review.

Reviews

Goodreads review by Georgia on October 24, 2016

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets This book is an enjoyable, interesting read. I have 30 years in Customer Service Leadership roles with top tier companies and I learned several actionable new ideas from this book. Micah Solomon brings his wit and insigh......more

Goodreads review by Raj on October 24, 2016

Read this book if: - You interact with hospitality professionals - You want to participate in the hospitality industry 2017 & beyond - You're interested in customer experience and loyalty in the service industry Rarely does a book cover both the high level themes and practical applications of insanely g......more

Goodreads review by Elepriet on July 06, 2024

It’s taken a while to read as it was a “work” related book. Nevertheless I highly recommend it to anyone who’s working at anything in any segment. Hospitality is a human centred business and as such, taking care of details is key to success, having a constant drive to deliver the best experience pos......more

Goodreads review by Melissa on October 31, 2016

I own and manage a busy and growing spa and salon in Ann Arbor (Vis-a-Vis Spa and Salon, if you’re in the area). For me, I found The Heart of Hospitality to be one of the most useful business books I’ve read in some time. I think any business that has customers (and that’s pretty much all of us) wil......more

Goodreads review by Melissa on October 25, 2016

I own and manage a busy and growing spa and salon in Ann Arbor (Vis-a-Vis Spa and Salon, if you’re in the area). For me, I found The Heart of Hospitality to be one of the most useful business books I’ve read in some time. I think any business that has customers (and that’s pretty much all of us) wil......more

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