The Customer Success Economy
Why Every Aspect Of Your Business Model Needs A Paradigm Shift

Like Nick Mehta’s previous book on customer success, The Customer Success Economy is not only a must read for CS professionals and leaders in the C-Suite, but it’s also a must re-read. There is a lot here because, as customer success has matured, a larger and more holistic view has become necessary......more

This is another defining book on customer success. They helped break down certain concepts that were hard to describe. From the different types of upsells to the different CSM structures. It’s just reading for CS professionals and should be a starting point for many of the endless debates that we se......more

Another fantastic book by the Gainsight team! Thank you to Nick and Allison! Customer Success is the career I have chosen (or the career that chose me) and this book is one I will recommending to my colleagues, my team and any senior leaders seriously interested in the success of their customers. As......more

1.) CS: From job function -> enterprise wide initiative 2.) Customers expect CSMs to be experts in their business, not just yours 3.) Product + CS = the new Sales and Marketing 4.) Metrics that matter = NRR 5.) CS talent = IQ + EQ + Grit......more

Great book if you are in the CS domain or leadership position for any software company. Has more leadership & theory than tactical takeaways. Really in depth and thorough but took me longer than expected to make my way through it.......more