I Wanted Fries with That
How to Ask for What You Want and Get What You Need

I was raised with two parents: one who complained about everything, embarrassed the heck out us, but generally got a positive resolution, and a "nice" parent who wouldn’t complain if the doctor cut off the wrong leg during surgery. I viewed complaining as something nice people didn’t do. As a result......more

Thanks to Edelweiss and the publisher for an advanced copy! This book should be handed to every customer who intends to use the library - really, every person who intends to be a customer in the world. Fish is a university ombudsperson and is used to getting a lot of complaints. (Strangely enough, th......more

This book came up in discussion during the virtual New England Crime Bake conference, and I ordered it while the talk was still happening. Author Amy Fish is an ombudsman in Canada; her job is to deal with complaints. So, she's something of a subject matter expert on the most effective ways to get yo......more

If you're looking for something to know how to deal with complaints in a fun way then check out this title. It was full of humor and some very great tips! With solutions given in a fun way you will laugh your way to getting what you want and how you want it. I really think that this book is for ever......more