Employees First, Customers Second
Turning Conventional Management Upside Down

I read this book when a person from HCL was going to visit my department for a seminar. They sent information beforehand that the workshop is about this book and that they will also have gifts for all of us. Well, it turned out to be a gimmick to sell the books. As far as I can remember now the conc......more

Vineet Nayar's turnarond story is one of the masterpiece of evolving nature of corporate stakeholder management. While reading the book the authors story telling and flow makes it more appealing and important. This book is all about emotions and understanding how people behave with the unknown. The......more

How inverting the organizational pyramid and building a culture of trust can enable a company to create a passion for customer facing. Change and long term growth. Written by an Indian tech services CEO and based upon his personal experience, liberally laced with tales from his childhood and what he......more

I discovered this book while I drove limos/shuttles and picked up a consultant who recommended this book to me. It's a winner! Clearly and warmly exposes the myths of conventional business management and the wastefulness of hierarchy and command and control centered organizations. It's a very simple......more

This short read was a gem of a book! Placing employees above customers inverts the traditional business pyramid. Once I was finished my mindset shifted to developing employees to provide a stellar customer experience. One hang up was Nayars insistence it’s a Gen Y group of employees who bring these......more