Delay Deny Defend
Why insurance companies don't pay claims and what you can do about it

An expose of insurance injustice and a plan for consumers and lawmakers to fight back—now available in audiobook format. The denial of valid insurance claims is not occasional or accidental or the fault of a few bad employees. It's the result of an increasing and systematic focus on maximizing profits by major companies such as Allstate and State Farm. Citing dozens of stories of victims who were unfairly denied payment, the book explains how people can be more careful when shopping for policies and what to do when pursuing a disputed claim. It also lays out a plan for the legal reforms needed to prevent future abuses.